Frequently Asked Questions

FAQ (Frequently Asked Questions)

Our FAQ helps answer the questions we receive most often.

How quickly will my order be shipped?

Orders placed on business days are processed and shipped the same day.

What are the shipping costs?

• The Netherlands, Belgium and Germany: €4.95
• Free shipping on orders over €50
• Rest of Europe: €14.95
• Free shipping on orders over €150
• International: €49.95

Can I return my order?

Yes. You can return your order within 30 days of receiving it.

Can I return my online order in the store?

Yes. Online orders can be returned free of charge at our LE BIG Brand Store in Amsterdam.

Which payment methods do you accept?

We accept iDEAL, credit card, PayPal, Apple Pay, Google Pay, Klarna, and other available payment methods.

Where is LE BIG designed?

LE BIG is designed in Amsterdam and has been creating colourful fashion and accessories for girls since 1977.