How much are the shipping costs?
You pay a fixed price for shipping. Within the Netherlands and Belgium the shipping costs are € 4.95. Shipping is free for orders, within The Netherlands and Belgium, over € 100.00. Note: Returning an article is at your own cost. For shipment costs outside the Netherlands please check the shipment costs overview, chapter SHIPPING COSTS. When your contry is not listed in the chapter SHIPPING please contact our customer serive and ask for your countries shipment costs.
If you have received a wrong item or missing item, please contact our customer service. Please send along as much information as possible, including your order number.
What can I do if there is something wrong with my order?
We send your order by registered mail to the specified delivery address. You are responsible for the receipt of the order. Unfortunately we cannot change the delivery address after the order is completed.
How is my order being send?
At LE BIG we use a fast service. Orders that are placed before 16:00 will be shipped the same day except on Sundays and holidays. Orders placed at weekends and on public holidays will be send the next working day. After your order is being shipped, you will receive a tracking number by email that allows you to track your package.
When will my order be send?
You will be kept informed at different times during the shipping process via e-mail of your order. If you have an account, you can then log on and check the status of your order under "My orders".
What is the status of my order?
For customers outside the Netherlands your order will normally be delivered within 2-3 (working) days, depending on the country. For customers outside the Neteherlands we make use of the DPD shipping service. At receipt of the package they will request you to sign for your package. If you are not home to receive the package, DPD will leave a note with information on how and where you can pick your order up. It could also be that DPD will try again to deliver the order.
What is the estimated delivery time of my order?