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Defective item

I received a defective item, what should I do?

Check the items for defects as soon as you receive them. If you think an item is defective, please directly contact our customer service. Note that we need to be informed if received items are defective within 5 working days. LE BIG will respond to your complaint within 7 days.

Who can I contact with questions or complaints?

You can always send an e-mail to: or call: 0031 (0)20-6140319.